From Slide Bed to IVR Trainer

From Slide Bed to IVR Trainer: Michael’s Journey with RS Recovery

At RS Recovery, we pride ourselves on fostering home-grown talent, supporting professional growth and recognising the dedication of our team. Meet Michael, our in house IVR Trainer at RS Recovery, whose journey with us is a testament to commitment, skill and continuous development.

Michael began his journey at RS Recovery several years ago, starting out behind the wheel of a slide bed vehicle. From day one, he demonstrated a strong work ethic, reliability and a natural aptitude for the demands of vehicle recovery. It wasn’t long before his potential stood out and he soon progressed into the challenging world of heavy recovery – a role that requires not only technical skill but calmness under pressure and a thorough understanding of complex recovery operations.

Eager to expand his capabilities even further, Michael took the initiative to gain his incident manager qualifications, positioning himself as a key player in coordinating and managing complex recovery incidents on the roadside and beyond.

Now, we’re incredibly proud to announce that Michael has taken on a new and important position within the RS Recovery team: our in-house IVR (Institute of Vehicle Recovery) Trainer. In this role, he is responsible for sharing his extensive experience and expertise with the next generation of recovery operators – ensuring our high standards are passed on and upheld across the team.

Michael’s progression through the ranks is not just a personal achievement but a reflection of our commitment at RS Recovery to invest in our people. His journey embodies what’s possible when dedication meets opportunity.

Well done, Michael!

Driven to do more: Ben’s Story

-“RS have supported me in gaining my Class 1 license which is a huge step forward in my career.”

 

Ben started his career as a working on heavy plant equipment before moving on to a maintenance role for a large fleet operator where he found his passion for HGV work. He delved into the world of roadside breakdown gaining experience with lifting deck trailers, tail lifts and more before joining us at RS.

 

What’s the most common job you’re called out for?

“Diagnostics because I’ve trained on various systems such as Haldex, Wabco, Jaltest. Having access to the best kit means we can get the job done efficiently and keep up with industry standards”.

 

Favourite job to attend?
“Since joining RS, I’ve had more opportunities to take part in major incident work as a roadside tech, including rollovers, something I’d never done before. They have became one of my favourite jobs to go to!”

 

What’s the most valuable skill you’ve learned on the job?
“Communication. It plays a big part, anything from communicating with the office to calling parts suppliers and customers.”

 

What keeps you motivated?
“I’d say the chance to do more beyond my main role. I’ve trained new starters, earned my Class 1 license, and learned recovery skills — the opportunities here just keep growing.”

 

✅ We actively invest in our team, providing hands-on training and the latest technology so they can thrive in their roles.

 

To find out more about breakdown assistance or recovery services click here.

Roadside Tech - Adam

Apprentice to Expert!

🔧 Meet Adam, HGV Roadside Technician!

Roadside Tech - Adam
He started out with his first job as an apprentice at a main dealer, where he spent 18 years developing his skills through hands-on work and in-house training. Adam built a strong foundation in diagnostics, inspections and advanced fault-finding and after a stint at a local family-run business working across a range of vehicles and trailers, he joined us at RS Recovery in 2024.
“What I enjoy most? No two days are ever the same. One minute I’m at a depot diagnosing a generator that won’t start, the next I’m on the motorway with a trailer that’s locked up. I love thinking on my feet – especially when it’s an electrical issue that really makes me dig deep.”
We asked him what keeps him motivated. His answer – “The love for the job, the constant challenge and that feeling when you get something sorted. That’s what it’s all about.”
💡 Since joining RS, he’s completed IVR Levels 1, 2, 3, and 27 for roadside safety, plus his IMI in heavy EV/hybrid vehicles.
⚡Most common breakdowns: Faulty lights, ABS issues, engine or exhaust faults.
🧠Biggest lesson learned: “Good communication – with control, customers and suppliers – goes a long way.”
🛠 Favourite jobs? “The ones that test your brain and teach you something new.”
Not your average 9-5? That’s right. “When you’re on call, the day ends when the job does. But I wouldn’t trade it for anything.”
At RS Recovery, we believe in empowering our technicians with the tools, training and support they need to thrive – we know a great team keeps our customers moving.
For Roadside Technician vacancies search ‘RS Recovery Ltd’ on Indeed or email recruitment@rs-recovery.com.

Meet the Tech

Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –  Roadside Technician based in the South.
Roadside Technician - Ewan
🔧 How did you get started?
“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
🚛 What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
📚 Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”

Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/ 

👀 Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.

🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)

 

Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.

For Roadside Assistance, click here or you can find out more about our services here or call us 0330 333 4545.

Collaborative Success: Demo Day

At RS Recovery, we pride ourselves on delivering exceptional breakdown and recovery services. To provide our customer with an exclusive, behind-the-scenes look at our expertise in action, we recently hosted an on-site Demo Day at their Head Office; a hands-on experience that showcased our capabilities, team and cutting-edge equipment.

Bringing Recovery to Life
The event was designed to give our customers a first-hand experience of our services beyond just phone interactions. Our team demonstrated how we respond to their breakdowns after the initial call: with efficiency and precision, using fully equipped recovery vehicles and showcasing industry leading tools and techniques. Live truck demonstrations provided an up-close look at the recovery process, offering valuable insights into our operations.

         

 

A Day of Learning and Engagement
More than just a series of demonstrations, the day fostered meaningful conversations and strengthened relationships. Customers had the opportunity to meet the team they usually connect with over the phone as well as our drivers and technicians, engaging in insightful Q&A sessions where they could discuss industry challenges, best practices and our innovative solutions.
Guided tours of our recovery vans allowed insight into the high-tech equipment we rely on to ensure safe and efficient breakdown assistance. Our team were on hand to explain how each tool plays a crucial role in delivering the service our customers depend on.

 

 

 

 

More Than Just Business
Of course, no event is complete without great food and a welcoming atmosphere! A pizza van kept everyone well-fed, allowing a social escape whilst putting faces to names. The event wasn’t just about showcasing our technical expertise – it was about building stronger relationships with those who trust us to keep them moving.

 

 

 

 

 

Looking Ahead in 2025

Reflecting on the success of the day, our Sales Director, Indy Sanghera, shared his enthusiasm:
“The demo day was a resounding success, cementing our partnership with our customers and showcasing the fantastic team and equipment that underpin our business. We look forward to hosting more of these events in 2025 to continue strengthening our relationships.”

We are committed to fostering an open dialogue with our customers and providing them with deeper insights into our operations. With plans to host more Demo Days in the future, we aim to keep building trust, sharing knowledge and ensuring we remain your go-to partner in breakdown and recovery.

 

Stay tuned for future opportunities to see our team in action or contact us to find out more!